Rowkin Return and Exchange Policy
Last Updated: Sept 2017
What is your Return policy?
At ROWKIN, we design and produce products for those driven by adventure, challenges and those who live life in action. Our brand philosophy means we aim to upload high standards of quality and customer satisfaction.
We understand how important it is to find the perfect true wireless earbuds for your lifestyle, and as such we are happy to facilitate returns to ensure you are 100% satisfied. Rowkin offers a 14-day refund or exchange policy for all purchases made on rowkin.com or via our authorized Rowkin retailers Best Buy, Walmart, and Amazon.
Did you change your mind?
If you for any reason you are not 100% satisfied with your ROWKIN purchase, we will happily facilitate a return. You have 14-days from the delivery date of shipment to request a full refund provided you return the product in its original packaging with all cords, eartips, and documentation that were included when you received it.
If you purchased your Rowkin product from a retailer, Best Buy, please contact the retailer for information on their return policy. Please note that final sale items and all accessories sales are final sale and not subject to the return policy.
For change of mind returns, Rowkin is not responsible for the cost or return postage and a 30% restocking fee may apply.
Would you like an exchange?
Should you wish to exchange your purchase for a different color or product, ROWKIN will accept your return within 14-days of purchase and process an exchange. If you changed your mind and would like to return your Rowkin, Rowkin is not responsible for the cost or return postage and a 30% restocking fee may apply.
Did you receive a faulty product?
In the unlikely event that you have received a product that is defective, please get in touch with our Support Team so we can resolve this issue for you as soon as possible.
Can I request an INTERNATIONAL EXCHANGE?
If you want to exchange an international order during the 14- day period, please get in touch with our Support Team to let us know. Costs associated with the return are the responsibility of the customer and original shipping fees are non refundable.
HOW DO I REQUEST A REFUND OR EXCHANGE?
To start a return or exchange, please follow this link. Our Support Team will provide you with an RMA number to process your return. ROWKIN will not accept returns without an RMA number. Please allow 5-10 business days for returns to be processed. Full refunds will be processed once products are received and inspected. refundable.
HOW DO I CANCEL MY ORDER?
You can submit a request to cancel your order on the same day the order was placed. Please note that your request may not be able to be approved if your order has already shipped. To cancel your order please contact our Support Team.
What if I put the wrong address?
As long as your order is not out for delivery today and you have purchased via rowkin.com, we can change your address, just submit a request to our Support Team.
Be sure to double-check addresses to prevent errors and delivery delays. If you've made a mistake in the shipping address, here are your options:
|If the order has shipped but the error is minor and the address can be resolved:||If the order has shipped but the carrier can't resolve the address and is unable to deliver:||If the order has shipped via UPS:|
|The shipping carrier may, at their discretion, try to deliver if they can still recognize the address. ("Minor" address errors include errors such as an incorrect zip code or wrong apartment number.)||If the carrier is unable to deliver the package and it gets returned to us, our Customer Care team will try to contact you to arrange resending the package||UPS may be able to assist with an address change or alternate delivery option. An additional charge may apply. Please contact our Support Team for further assistance.|