RETURN, REFUND & EXCHANGE POLICIES
Last Updated: Nov 2018
At ROWKIN, we design and produce products for those driven by adventure, challenges and those who live life in action. Our brand philosophy means we aim to upload high standards of quality and customer satisfaction.
We understand how important it is to find the perfect true wireless earbuds for your lifestyle, and as such we are happy to offer you support to ensure you are 100% satisfied.
If you purchased your Rowkin product through one of our authorized resellers, please refer to them regarding their return and refund policy.
Rowkin Promotions and Sales
Please see our general promotion terms and conditions. We also post promotion specific terms and conditions at the bottom of our email and newsletter distributions.
While supplies last. Offer cannot be combined with any other offers. Offer not valid on previous purchases. Offer only valid on Rowkin.com. Discount only applies to order subtotal, does not apply to applicable tax, shipping and handling, and customs charges. Rowkin Inc reserves the rights to modify, suspend or cancel the offer without notice. If you have any questions, please contact our customer support at firstname.lastname@example.org.
As we not only sell on our website but also through multiple retailers and ecommerce sites not all prices will be the same and we do not price match.
Are you having issues with your product?
In the unlikely event that you have received a product that appears to be defective no need to worry! It could be something as simple as a configuration issue. Before you consider returning your unit let’s try some simple troubleshooting and adjustments. Please click HERE to contact our Customer Support team. We are here to help!
What is the Return and Refund policy?
Rowkin offers a 30 day, from the date your order was delivered, warranty refund policy for all purchases made on Rowkin.com except for Rowkin Renewed Certified Refurbished products. If you are not 100% satisfied for any reason during this time you can return your product for a full refund less shipping and handling.
Please note: Rowkin is not responsible for the cost of return postage and if the returned product is not complete and in its original packaging with all cords and eartips we may deduct a 20% restocking fee from your refund.
Please be aware, Final sale items and all accessory purchases are final sale and not subject to the return/refund policy.
We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product. This will speed up the refund process once we have received your return. Please click here to contact our Customer Support team. We are here to help!
FOR ROWKIN RENEWED CERTIFIED REFURBISHED PRODUTS
All Rowkin Renewed Certified Refurbished products are fully tested and meet the quality standard within our design specifications, and come with 120 days replacement warranty. We do not offer refund but only exchange for Rowkin Renewed products.
For any definitive defective issues including but not limited to dead earbuds, earbuds having no sound, earbuds not receiving charge, earbud button or touch control not functional, and dead charging case, we will offer a replacement within the warranty period.
For any subjective issues that are within our design specifications, we will not offer any exchange or replacement because all Rowkin Renewed products are fully tested to meet the quality standard within our design specifications. These issues may include but not limited to the followings: occasional signal disconnection, sound volume level (being too loud or too low), microphone volume level, sound quality, bass level, and etc. These issues are subjective to personal preferences, the devices being connected with the earbuds, and the environment and the user using it. Therefore, no exchange or replacement will be offered for these kinds of subjective issues.
Would you like an Exchange?
If the unit is not what you expected and you wish to exchange your purchase for a different color or product, Rowkin will accept your return within 30 days of delivery under your warranty and process an exchange.
Please note: Rowkin is not responsible for the cost of return postage and if the returned product is not complete and in its original packaging with all cords and eartips we will not be able to process an exchange for you. We will return the item to you in the same condition we received it from you.
We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product for exchange. This will speed up the exchange process once we have received your return.
Please click HERE to contact our Customer Support team. We are here to help!
What if I exchange to a lower priced item?
As we do not sell the units you return for an exchange, we do not refund the difference if you elect to receive a lower priced item as an replacement unit.
How do I cancel my order?
Our goal is to ship out your product as quickly as possible. For this reason it may not be possible to cancel your order, even if you contact us the same day your order was placed.
If you would like to request for us to cancel your order, please click HERE to contact our Customer Support team. We are here to help and will do the best we can to honor your request!
I am an International customer needing assistance.
As an international customer your purchase qualifies for all return, refund, and exchange policies as stated on this page.
Please note: Costs associated with international shipping, tariff, VAT, customs, fees, etc... in and out of your country are the responsibility of the customer and these fees are non refundable. If the recipient refuses the package, unwilling to pay customs fees, or package is deemed undeliverable, an additional return shipping charge of $35 minimum and accrued customs fees will be deducted from your refund when the package is returned back to Rowkin.
If you would like assistance with your international order, please click HERE to contact our Customer Support team. We are here to help!
I did not receive my product?
If the tracking number you were sent for your order shows that your package was delivered but you did not receive it, please check with your neighbors and you local carrier first. Make sure there was not an error in delivery.
If you are still unable to locate your package or the tracking number does not show any activity, please click here to contact our Customer Support team. We are here to help!
What if I put the wrong address on my order?
As long as your order is not out for delivery and you have purchased via Rowkin.com, we will make an attempt to contact the carrier and change the ship to address for you.
To prevent errors and avoid delays, please be sure to double-check the ship to address before submitting your order.
If the order has shipped but the error is minor, the package is at the correct parcel depot, and the address can be resolved by your carrier, the shipping carrier may, at their discretion, try to deliver if they can still recognize the address. ("Minor" address errors include errors such as an incorrect zip code or wrong apartment number.)
If the order has shipped but the carrier can't resolve the address and is unable to deliver the package, it will be returned to our fulfillment center. Once we have been notified of the return, our Customer Support team will try to contact you to arrange for a one time courtesy resend of the package.
If the order has shipped via special carrier, UPS, Fed Ex, DHL (International) they may able to assist with an address change however an additional charge to reroute the package may apply.
If you have any of these address issues, please click here to contact our Customer Support team for assistance.