RETURN, REFUND & EXCHANGE POLICIES

Last Updated: February 2018


At ROWKIN, we design and produce products for those driven by adventure, challenges and those who live life in action. Our brand philosophy means we aim to upload high standards of quality and customer satisfaction.

We understand how important it is to find the perfect true wireless earbuds for your lifestyle, and as such we are happy to offer you support to ensure you are 100% satisfied.

If you purchased your Rowkin product through one of our authorized resellers, please refer to them regarding their return and refund policy.

Are you having issues with your product?

In the unlikely event that you have received a product that appears to be defective no need to worry! It could be something as simple as a configuration issue. Before you consider returning your unit let’s try some simple troubleshooting and adjustments. Please click here to contact our Customer Support team. We are here to help!

What is the Return and Refund policy?

Rowkin offers a 30 day, from the date your order was delivered, warranty refund policy for all purchases made on Rowkin.com. If you are not 100% satisfied for any reason during this time you can return your product for a full refund less shipping and handling.

Please note: Rowkin is not responsible for the cost of return postage and if the returned product is not complete and in its original packaging with all cords and eartips we may deduct a 20% restocking fee from your refund.

Please be aware, Final sale items and all accessory purchases are final sale and not subject to the return/refund policy.

We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product. This will speed up the refund process once we have received your return. Please click here to contact our Customer Support team. We are here to help!

Would you like an Exchange?

If the unit is not what you expected and you wish to exchange your purchase for a different color or product, Rowkin will accept your return within 30 days of delivery under your warranty and process an exchange.

Please note: Rowkin is not responsible for the cost of return postage and if the returned product is not complete and in its original packaging with all cords and eartips we will not be able to process an exchange for you. We will return the item to you in the same condition we received it from you.

We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product for exchange. This will speed up the exchange process once we have received your return.

Please click here to contact our Customer Support team. We are here to help!

How do I cancel my order?

You can submit a request to cancel your order but the request must be on the same day the order was placed.

Please note: For expedited shipping orders we may not be able to honor your cancel request if your order is already being processed by our fulfillment center.

Please click here to contact our Customer Support team. We are here to help!

I am an International customer needing assistance.

As an international customer your purchase qualifies for all return, refund, and exchange policies as stated on this page.

Please note: Costs associated with international shipping, tariff, VAT, customs, fees, etc... in and out of your country are the responsibility of the customer and these fees are non refundable. If you would like assistance with your international order, please click here to contact our Customer Support team. We are here to help!

I did not receive my product?

If the tracking number you were sent for your order shows that your package was delivered but you did not receive it, please check with your neighbors and you local carrier first. Make sure there was not an error in delivery.

If you are still unable to locate your package or the tracking number does not show any activity, please click here to contact our Customer Support team. We are here to help!

What if I put the wrong address on my order?

As long as your order is not out for delivery and you have purchased via Rowkin.com, we will make an attempt to contact the carrier and change the ship to address for you.

To prevent errors and avoid delays, please be sure to double-check the ship to address before submitting your order.

If the order has shipped but the error is minor, the package is at the correct parcel depot, and the address can be resolved by your carrier, the shipping carrier may, at their discretion, try to deliver if they can still recognize the address. ("Minor" address errors include errors such as an incorrect zip code or wrong apartment number.)

If the order has shipped but the carrier can't resolve the address and is unable to deliver the package, it will be returned to our fulfillment center. Once we have been notified of the return, our Customer Support team will try to contact you to arrange for a one time courtesy resend of the package.

If the order has shipped via special carrier, UPS, Fed Ex, DHL (International) they may able to assist with an address change however an additional charge to reroute the package may apply.

If you have any of these address issues, please click here to contact our Customer Support team for assistance.