If you purchase your product via Rowkin.com, the product is automatically registered. For all other purchases of Rowkin products, you must register your product via the following link before it is eligible for warranty. All ROWKIN warranties are non-transferrable and only available to the original user of the product. Warranties do not apply to products purchased from online vendors unauthorized to sell ROWKIN product including ebay.com (other than the official Rowkin eBay store).
All Rowkin products have a 6-month limited warranty, however, some products have an extended 1-year limited warranty.
|14-Day Return Policy||6 mo. Warranty||1 yr. Warranty|
|PRODUCTS||Products purchased from rowkin.com.||
|WARRANTY PERIOD||Shipping date - day 14||Purchase date - day 182||Purchase date - day 365|
|POLICY & WARRANTY APPLICABILITY||Products purchased directly from rowkin.com or authorized Rowkin-branded retailers.||Defects in materials on workmanship under normal use.||Defects in materials on workmanship under normal use.|
|EXCLUSIONS||Replacement at no charge, exchange the product of equal or lesser value (exception: ‘change of mind policy’ or refund the purchase price of the product.)||Replacement at no charge or exchange the product that is of equal value. Customer is responsible for the return shipping costs.||Replacement at no charge or exchange the product that is of equal value. Customer is responsible for the return shipping costs.|
|PROCESS||Products must be returned to Rowkin and proof of purchase must be provided.||Please make sure your product is registered with Rowkin..com. Upload an image of your receipt during registration and return the damaged product to Rowkin within sixty (60) days.||Please make sure your product is registered with Rowkin..com. Upload an image of your receipt during registration and return the damaged product to Rowkin within sixty (60) days.|
Your Products are warranted against defects in materials and workmanship for a period of six (6) months to (1) year from the date of original retail purchase (if purchased at a retailer) or six (6) months to (1) year from the date of shipment (if purchased on the Site) (“Warranty Period”) when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Rowkin will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a Product that is at least functionally equivalent to the Product it replaces; or (3) refund the original purchase price for the affected Product . This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.
Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.